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You have multiple ways to add funds to your eWallet account

Add funds via the bank

This will be done from the sender’s web/mobile banking platform using the details below:
IBAN: AE160240097585209191202
Account Number: 097585209191202
SWIFT: DUIBAEAD
Bank: DUBAI ISLAMIC BANK
Address: Sheikh Zayed Road
Beneficiary Name: eWallet
Comments Receiver mobile number in long format 971XXXXXXXXX

 

Note: entering the mobile number is mandatory or the transaction will fail. 

○ Agent Cash In: 
You can visit any of our agents. Once on location, simply open your app, display your QR code or give the agent your mobile number, hand over the amount to be credited, and wait for the SMS confirmation of the deposit.

○ Kiosk/ATM Cash In : 
You can visit any of our Kiosks/ATMs. Once on location, simply select eWallet Cash In, enter the mobile number and the amount to be credited, insert the cash, and wait for the SMS confirmation of the deposit.

eWallet supports both physical and online merchants. To make a payment to a merchant, follow the steps below:

 

○ Physical merchants:

 

At the time of payment, open your app and display your QR code. The merchant will scan your QR code and send the bill to your app, whereby you will then be expected to confirm the amount. Simply enter your PIN or scan your fingerprint (or face ID where applicable) and the payment is processed within a fraction of second. A transaction success notification will be sent to your app and via SMS. Some Merchants will have QR codes displayed, which you can scan using the app, enter the amount to be paid to the Merchant and initiate the transaction. A transaction success notification will be sent to your app and via SMS.

 

○ Online merchants

 

: When you are ready to check out, select the eWallet icon under the payment options and enter your mobile number in full format (for example +971XXXXXXXXX). You will receive a request for payment in your app for you to confirm the amount. Simply enter your PIN or scan your fingerprint (face ID where applicable) and the payment is processed within a fraction of second. A transaction success notification will be sent to your app and via SMS.

Some transactions may be limited due to your status. Upgrade your account status from Digital KYC to Physical KYC to enjoy the full suite of eWallet services.

You have multiple ways to withdraw from your eWallet account

Bank Cash Out: Simply open the App, select the Cash Out option in the menu and fill the required details
Agent Cash Out

Can't find an answer?

We're here to help, everyday. Simply dial 800 eWallet or send us an email at support@e-wallet.ae